At the Retail Technology Show in London, x-hoppers introduces new features designed to improve retail efficiency, reduce theft, and enhance customer experiences.
x-hoppers, an AI-powered in-store communication platform, announced the release of new features aimed at enhancing retail operations during the upcoming Retail Technology Show in London. The company claims its connected store suite will improve loss prevention, boost team productivity, and automate essential retail tasks.
The platform’s latest upgrades include hands-free headsets, AI-powered theft detection, and real-time automation tools designed to help retailers reduce shrink and improve team coordination. According to x-hoppers, these innovations support frontline staff and enhance the customer experience across various retail environments.
Graham Dixon, the company’s Chief Technology Officer, emphasized the need for technology to keep pace with the fast-moving retail sector. Speaking to Business Wire, Dixon stated, “Retail doesn’t slow down and neither can technology. That’s why our team pushes continuous updates across AI, automation and usability.”
Key aspects of the new features include:
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AI-Powered Security & Theft Prevention: Enhanced theft detection technology employs upgraded gesture recognition to identify suspicious behavior and potential theft activity. Additionally, the system offers theft-deterrent announcements and connections to remote intervention units.
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Workforce Optimization: The introduction of AI Assistant 2.0 allows employees to log in via voice authentication, receive task recommendations, and access training in multiple languages. Intelligent voice and chat agents further bridge the gap between online and in-store operations, handling customer queries and alerts without manual input. A dedicated mobile app offers enhanced flexibility for staff communication.
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Task & Store Automation: New integrations, such as the MOOS Smart Shelf, provide automated inventory management and restocking alerts, enabling stores to function as self-optimizing environments. Additionally, task management tools link directly to employee headsets for immediate execution of assignments.
Since its launch in April 2024, x-hoppers has achieved notable results, claiming a 60% reduction in theft incidents and a 35% increase in sales attributed to improved customer service. Furthermore, the platform reportedly accelerates employee onboarding by 50% through AI-driven training and saves over three hours of work per day for each employee.
As interest in AI-driven retail solutions continues to grow, x-hoppers aims to provide a comprehensive ecosystem designed to meet the dynamic needs of modern retail operations. Retailers will have the opportunity to explore these advancements first-hand at the Retail Technology Show on April 2-3 in London.
Source: Noah Wire Services
