Hundreds of Vinted users face difficulties with the app, as social media reports surge amid ongoing concerns over service reliability.
Hundreds of users of the reselling app Vinted have reported significant issues while attempting to utilize the platform. Complaints began surfacing on social media site X, where numerous individuals expressed difficulties uploading items or pictures on the app.
As of today, Down Detector registered over 300 reported issues related to the app, with the most significant surge in complaints occurring around 12:30 PM. Users shared screenshots exemplifying the problem, with one commenter asking, “Anyone know how to get past this problem on Vinted?” Another user suggested, “I think Vinted is down,” while a third user reported their frustrations, saying: “Is the Vinted app down or smt [something] because why was I able to upload pictures a second ago and now suddenly it won’t upload anything because it keeps giving me an error that my pics aren’t loading or whatever.”
Most of the reported difficulties are tied to the app itself, although a smaller number of users have indicated similar issues with the Vinted website. The Sun has contacted Vinted for further information on the outage.
This is not Vinted’s first experience with a service interruption. Back in September, the app faced similar issues, resulting in thousands of users being unable to buy or sell items, with the peak number of complaints exceeding 3,000. There were also reports in May regarding sellers facing delays in receiving their payments due to a glitch in the system. At that time, the platform acknowledged that problems were linked to its third-party payment provider, Mangopay.
Vinted is designed as a user-friendly platform for buying and selling second-hand clothes and accessories. Sellers can list their items without any selling fees; the only charges apply to buyers, who pay a buyer protection fee ranging between 3% and 8% of the sale price, plus an extra fee based on the item’s value. Earned money is deposited into the seller’s Vinted Wallet, which can then be transferred to their bank accounts.
In the event of payment disputes, Vinted advises users to contact the app directly, providing evidence such as bank statements to prove non-receipt of funds. Detailed assistance is available on Vinted’s help page for users facing this issue.
The platform has allowed many sellers to profit significantly from their second-hand goods, reinforcing the opportunity for individuals clearing out their wardrobes. Users have reported impressive earnings, with one seller reportedly making £400 in just four weeks by utilizing effective selling tips.
The ongoing issues experienced by Vinted users, alongside the company’s past challenges with service reliability, raise questions about the long-term functionality of the app, despite its popularity in facilitating the resale of clothing and accessories.
Source: Noah Wire Services
